Privacy policy
Effective October 11, 2026.
CarrierCompass (“we”, “us”) operates the service described here. This policy explains what information the service holds, why, who helps us process it, and the choices you have. It covers the CarrierCompass website and application.
What we collect
- Account information: your name, work email, company, role, and sign-in details. Passwords are stored only as a one-way hash.
- Data your company provides: carrier invoices and billing exports you upload, which include shipment details such as tracking numbers, charges, weights and dimensions, and recipient names and addresses; carrier account numbers; and carrier API credentials, which are stored encrypted.
- Data we fetch for you: tracking and delivery information for your shipments, read from the carriers and platforms you connect (UPS, FedEx, USPS, EasyPost).
- What you send us: support requests and the questions you ask the Ask assistant.
- Technical records: sign-in events, security logs and basic request logs kept by our hosting provider.
How we use it
- To provide the service: import your invoices, track your shipments, find billing errors and prepare claims.
- To secure accounts, prevent abuse, and investigate problems.
- To answer your support requests and contact you about your account.
- We do not sell your information, and we do not use your company’s data to advertise to you or to anyone else.
Your company’s data stays your company’s
Each company’s data is kept separate by the database itself. Your company controls who has access, and we process its data on its behalf and under its instructions. If you use CarrierCompass through your employer, questions about that data are best directed to your company’s administrator first.
Service providers
We use a small number of providers to run the service. Each receives only what it needs:
- Vercel: application hosting and file storage for uploads (United States).
- Neon: the database (United States).
- Anthropic: answers questions asked in Ask, using the figures needed to answer them. Under Anthropic’s commercial terms this data is not used to train its models.
- WorkOS and Google: single sign-on and Sign in with Google, when your company uses them.
- Google (Gmail): delivery of support emails.
- UPS, FedEx, USPS and EasyPost: tracking and shipment data, using the credentials your company connects.
We may also disclose information when the law requires it, to protect the rights and safety of our users or the service, or as part of a merger or sale of the business, in which case this policy continues to apply.
Cookies
We use only the cookies the service needs to work: keeping you signed in, remembering the company you selected, your light or dark theme and sidebar preference, and protecting single sign-on. We do not use analytics or advertising cookies.
How long we keep it
- We keep your company’s data for as long as it uses CarrierCompass.
- When a company leaves, it receives an export of its data, and thirty days later the data is permanently deleted.
- Security and access logs may be kept longer where needed to protect the service.
Security
How we protect your data is described on our Security page.
Your choices and rights
You can ask us to access, correct, export or delete personal information about you. Depending on where you live, you may have additional rights under local law. Contact us at support@carriercompass.io and we will respond within a reasonable time. Where the information belongs to your company’s account, we may need to involve your company’s administrator.
Children
CarrierCompass is a business service and is not intended for anyone under 18.
Changes
We will update this page when our practices change and revise the effective date above. If a change is significant, we will tell account administrators before it takes effect.
Contact
CarrierCompass · support@carriercompass.io